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Contacts

JOHANN – product manager

+354-516-1014
hello@caren.io

Service Hours:
Open weekdays from 09:00 to 16:00 GMT.

Frequently asked questions about Caren

The Caren Rental trial gives you access to all features in the Basic plan. You can upgrade your plan once you’ve created a free trial account.

No, you can start your Caren Rental trial on the Basic plan without entering any credit card information. When you decide to subscribe to Caren, you can select a plan and provide your payment details.

Caren is cloud based system and setup is instantaneous from sign-up. We take the liberty to review all the signups on our servers just to make sure to keep the environment free of spam. After the approval you are good to go.

You can use your credit card to pay for your subscription.

You can upgrade or downgrade your subscription from within your account at any time.

There are no fees for booking days and we do not charge a booking fee for any direct bookings. We do integrate with payment gateways like Stripe, Valitor, SaltPay and Rapyd and you can expect payment processing fees on transactions.

We offer a live chat inside the system and on our website during service hours. Our Support website is open 24/7 where you can access a library of articles and documentation on how to use Caren. We also offer training webinars and custom sessions on request.

Our support team is based in Iceland and our operating hours for normal customer support are every workday from 8:00 to 17:00 GMT. We also operate a 24/7 monitoring service to make sure that all systems are operational.

Yes. If you ever decide that Caren isn’t the best solution for your rental business, you can cancel your account at any time.

Caren is developed by Origo hf, an ISO/IEC 27001 certified compmany in Information security management, which guarantees high security standards. Security is our top priority. We offer ready to use GDPR data processing agreements to all our customers which saves both time and legal fees.